can't connect agents

Posted 2 months ago by Robert

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Robert

Hi, I'm unable to connect any agents - not sure if there is firewall on the system blocking the ports etc, but get the same error as someone else:

UTMStack ERROR: can't register agent: Post "https://xxxxx.xxxxx.com:9000/api/v1/agent": dial tcp 192.198.201.26:9000: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

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Juan Manuel Libera Frómeta posted 2 months ago Admin Best Answer

Hi Robert,

I understand that you're having trouble connecting your agents and are receiving an error message indicating that the connection has failed. The engineer suggested that you perform a telnet test from the server or PC from which you're trying to connect to the agent to determine if the port is closed.

To do this, please open the command prompt and type "telnet 192.198.201.26 9000". If you're unable to connect, it means that the port is closed and there may be an issue with the system firewall.

Please perform the telnet test and let me know the results so that I can help you resolve the problem.

Looking forward to your response.

Best regards,

Support Team

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Robert posted 2 months ago

Hi, I've done a telnet test and it fails. What next?

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Juan Manuel Libera Frómeta posted 2 months ago Admin Answer

Hi Robert,

To do this, please open the command prompt and type "telnet 192.198.201.26 9000". If you're unable to connect, it means that the port is closed and there may be an issue with the system firewall.

Please perform the telnet test and let me know the results so that I can help you resolve the problem.

Looking forward to your response.

Best regards,

Support Team

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