Uninstalling Client Agents in UTMStack: Step-by-Step Guide

Created by Juan Manuel Libera Frómeta, Modified on Tue, 29 Aug 2023 at 12:12 PM by Juan Manuel Libera Frómeta


When the need arises to uninstall client agents in UTMStack, it's crucial to perform the process properly to ensure platform security and ongoing functionality. In this guide, we provide detailed instructions on how to effectively carry out the uninstallation.

Steps to Uninstall Client Agents:

Step 1: Blocking Access in the OVH Firewall

Before getting started, it's advisable to block access to the IP address originating from the client's network that you wish to remove. This can be achieved by configuring the OVH firewall. Ensure you take this precaution to ensure platform security.

Step 2: Decide the Uninstallation Approach

There are two main approaches to uninstalling client agents:

Option A: Uninstallation on Each Machine

  1. Access each machine where the client agents are installed.

  2. Uninstall the agent application individually on each server. This ensures proper removal of agents and prevents residue-related issues.

Option B: Removal of Related Datasources

  1. Access the UTMStack administration platform.

  2. Locate the datasources related to the client you wish to remove.
  3. Delete the specific datasources associated with that client. However, ensure there are no critical data in those datasources before proceeding.

Additional Tips:

  • It's always advisable to perform data backups before undertaking any action involving deletion.

  • If you're unsure about which approach is best suited for your situation, we recommend reaching out to the UTMStack support team for personalized guidance.


Uninstalling client agents in UTMStack is an important process that requires caution and consideration. By following the aforementioned steps and taking necessary precautions, you can effectively and safely carry out this task. It's always recommended to consult the support team in case of uncertainties or if additional assistance is needed during the uninstallation process.

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